Anti-Spam Policy

SMS Spam, Mobile Spam, Text Messaging Spam... LoyalReach is determined to keep it off of your mobile phone.

Our Policy “opt-in & opt-out”

The LoyalReach® text messaging system allows only verified opt-in subscriptions. This ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done by sending a text message from your phone to the short code 67668 or the long number you have received the text from, with the word STOP and the Keyword Name.

Our Definition of Spam

We consider any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow use of 3rd party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.

LoyalReach® Anti-Spam policy:

LoyalReach® follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the sender ID, your Mobile Number (to be removed); the date and time you received it and the contents of the message. To report any abuse or violations of inappropriate use of our service, please contact us with your comments/complaints. Your report will be registered and the customer will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.

Anti-Spam Policy Enforcement:

On our terms and conditions agreement, our Clients specifically agree NOT to use LoyalReach® to send unsolicited Text Messages or Spam. Upon incorporating a list Clients agree on the Opt-In only policy to their list. All Text Messages sent using LoyalReach® can be tracked and so removed from the sender list. We support OPT-OUT / REMOVE / UNSUBSCRIBE, Clients have the ability to remove mobile numbers. LoyalReach® maintains an OPT-OUT list that restricts our Clients from adding a mobile number to their list that has been previously Opted-Out, and a Global Block List. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client options, which may range from a warning, to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk / group text messages.

SPAM and ABUSE REPORT:

If you wish to remove yourself from any list, please email us at [email protected] with the word (STOP along with keyword you’ve received from the business) in the subject line. You also may reply to the text Message received by using the word (STOP along with keyword you’ve received from the business), and finally, you may send a text message containing the word (STOP along with keyword you’ve received from the business) number 67668 from your phone or to the long number you have received the text from.

Please let us know about any abuse, including your Mobile Number, the date and time you received it and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future. Email: [email protected]

LoyalReach® is a 100% opt-in service. Please see our privacy policy, terms of use, Services Policy & Anti-Spam Policy, LoyalReach FAQ to learn about our position on SPAM and the privacy of your data.

Msg & data rates may apply in the US. To unsubscribe from a LoyalReach® list, simply text ‘STOP’ to the originating short code or contact Support.

LoyalReach® neither provides lists of phone numbers nor do we access our clients' contact lists.